Mostpoly Privacy Policy — Your Data Is Safe With Us

Welcome to Mostpoly. We understand that your personal data is valuable, which is why our privacy policy is built on full transparency — so you always know what information we hold, why we hold it, and how it is kept safe.

This privacy policy applies to the Mostpoly website, mobile app, and all related services. By using Mostpoly, you agree to this privacy policy.

For any privacy-related questions, feel free to reach out to our data protection team. We're always here to help.

Mostpoly collects certain necessary information to keep the platform running smoothly and provide you with the best experience. A detailed breakdown is provided below:

Mostpoly does not collect any personal data beyond what is listed above. We only gather what is strictly necessary to provide our services.

Mostpoly collects information through several methods. Here's what you should know about each one:

Directly from you:

• Information provided when completing the registration form
• Documents submitted for KYC verification
• Mobile banking details provided at the time of payment
• Information shared during conversations with our support team
• Forms submitted when participating in promotional offers

Automatically Collected:

• Through cookies and similar technologies while using the website or app
• Device information at the time of login and logout
• Automated records of betting and gaming activity
• Transaction logs generated during payment processing

Mostpoly uses your data only for specific, transparent purposes. A lawful basis is established before any data is used.

• Account Management: Creating, verifying, and keeping your account secure.
• Payment processing: Processing deposits and withdrawals securely.
• Customer Service: Resolving your complaints, questions, and issues.
• Fraud prevention: Detecting and blocking suspicious activity.
• Responsible Gaming: Monitoring unusual betting behavior to provide timely support.
• Promotional communications: Sending relevant offers and updates (you can opt out at any time).
• Legal Obligations: Mandatory reporting and audits required by regulatory authorities.
• Service Improvement: Improving platform performance and user experience.

Mostpoly follows a strict data-sharing policy. Information may only be shared in the limited circumstances listed below:

Authorized third parties:

• Payment Processors: Mobile banking providers such as Mobile Pay and Nagad — solely for processing transactions.
• KYC verification providers: Licensed third parties for identity verification.
• Technology Partners: Server management and cybersecurity providers — bound by strict confidentiality agreements.
• Regulatory authority: Government or licensing authorities when required by law.

When information is not shared:

• To third parties for marketing or advertising purposes.
• To any unauthorized party without your explicit consent.
• No government agency, unless required by legal obligation.

All third-party partners are contractually obligated to uphold Mostpoly's privacy standards. Any breach of these obligations will result in termination of the partnership.

Mostpoly uses industry-leading technology to protect your data. Security measures are regularly updated and audited by independent third parties.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption (AES-256): Stored sensitive data is kept in encrypted form.
• Two-Factor Authentication (2FA): Two-factor authentication to keep your account secure.
• Firewall & DDoS Protection: Industry-standard firewall protection against cyber attacks.
• Regular security audits: Regular audits conducted by independent cybersecurity experts.
• Restricted access policy: Only authorized personnel can access specific data.
• Incident Response Plan: A dedicated team ready to respond swiftly to any security breach.

Mostpoly uses cookies on its website and app. Cookies are small data files stored on your device that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: Required to maintain login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics cookies: To understand which parts of the site are used most — fully anonymized.
• Marketing Cookies: To show relevant promotional messages — you can opt out at any time.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.

Mostpoly believes every user should have full control over their own data. We therefore uphold the following rights:

To exercise any of these rights, support@mostpoly.com-. We will respond within 30 days.

Mostpoly does not retain data longer than necessary. Retention periods are determined by the type of data and applicable legal requirements:

• Account Information: For as long as the account is active, and up to 5 years after closure (for legal compliance).
• Transaction records: Retained for a minimum of 5 years as required by law.
• KYC Documents: May be retained for up to 7 years after account closure.
• Cookies & session data: Until the end of your session, or for a maximum of 1 year.
• Support communications: Up to 3 years after resolution.

Once the retention period expires, data is securely deleted or anonymized so that individuals can no longer be identified.

Mostpoly is strictly for users aged 18 and above. Collecting or processing data from minors is against our policy.

If we become aware that a minor's data has been submitted to us, it will be deleted immediately and the associated account will be closed. Parents or guardians with concerns about this support@mostpoly.comto get in touch with us.

Mostpoly reserves the right to update this privacy policy as needed. Amendments may be made due to changes in law, technology, or our services.

• For significant changes, you will be notified in advance via email or in-app notification.
• You will be notified at least 14 days before any updated policy takes effect.
• Continued use of Mostpoly after any changes takes effect will be considered acceptance of the updated policy.
• The date of each update will be clearly stated at the top of the page.

For any questions, complaints, or requests regarding our Privacy Policy, please contact our data protection team:

• Email: support@mostpoly.com
• Live Chat: Click the chat button in the bottom-right corner of the website.
• Support Hours: Bengali-language support is available 24 hours a day, 7 days a week.
• Response time: General requests are responded to within 48 hours; urgent complaints within 24 hours.

We are committed to protecting your privacy and take every complaint seriously.